Delivery & Returns
the seller is ROCHEL STUDIO SCRL | Drève Richelle 161 i boite 8 1410 Waterloo | n° de TVA BE 0747 825 557
Delivery is at the expense of ROCHEL STUDIO SPRL and will be made to the address communicated by the buyer at the time of the first order. If this address changes without ROCHEL STUDIO SPRL being notified, transport and storage charges may be applied.
No delay in delivery may give rise to the cancellation by the buyer of the sales contract.
The delivery costs are as follows and are applicable to each delivery:
10 euros per order
France, Luxembourg, Germany, Netherlands
20 euros per order
Italy, Spain, Portugal, Austria, Denmark, United Kingdom*
30 euros per order
Greece, Switzerland, Sweden, Norway, Finland, Estonia, Latvia, Lithuania, Russia
50 euros per order
USA, Oceania, Asia, Africa
100 euros per order
* subject to changes in customs agreements
Free shipping on orders of 1500 € or more.
2. Return and withdrawal
– Returns: The presence of an apparent defect on a product must give rise to a complaint by e-mail within 15 days of the date of receipt of the goods. The refund or credit note will be issued provided that ROCHEL STUDIO SPRL has been able to recover the item. Failing this, a proof of destruction can be sent by e-mail to the address email@example.com
– Withdrawal: The customer has a period of 14 days from the sending of the order confirmation to exercise his right of withdrawal.