Neuville B2B shop

Delivery & Returns

the seller is ROCHEL STUDIO SCRL | Drève Richelle 161 i boite 8 1410 Waterloo | n° de TVA BE 0747 825 557

1. Delivery

Delivery is at the expense of ROCHEL STUDIO SPRL and will be made to the address communicated by the buyer at the time of the first order. If this address changes without ROCHEL STUDIO SPRL being notified, transport and storage charges may be applied.

No delay in delivery may give rise to the cancellation by the buyer of the sales contract.

The delivery costs are as follows and are applicable to each delivery:

 

Zone

Country

Conditions

1

Belgium

10 euros per order

2

France, Luxembourg, Germany, Netherlands

20 euros per order

3

Italy, Spain, Portugal, Austria, Denmark, United Kingdom*

30 euros per order

4

Greece, Switzerland, Sweden, Norway, Finland, Estonia, Latvia, Lithuania, Russia

50 euros per order

5

USA, Oceania, Asia, Africa

100 euros per order

* subject to changes in customs agreements

Free shipping on orders of 1500 € or more.

2. Return and withdrawal

– Returns:  The presence of an apparent defect on a product must give rise to a complaint by e-mail within 15 days of the date of receipt of the goods. The refund or credit note will be issued provided that ROCHEL STUDIO SPRL has been able to recover the item. Failing this, a proof of destruction can be sent by e-mail to the address celine@neuvillebags.com

 

– Withdrawal: The customer has a period of 14 days from the sending of the order confirmation to exercise his right of withdrawal.

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